4270 Innes Road, Ottawa, ON
Phone: 613-841-7009
Fax: 613-841-0106

Clinic Update

Posted: 2021-10-08

Family First Health Center and Family First Family Health Team continues to provide comprehensive primary care services to our patients. We have acted on the recommendations provided by Ottawa Public Health, the Ministry of Health and our professional regulatory authorities primarily providing virtual care over the past 18 months. Although we miss you, we are aware of the seriousness of the COVID virus and the variants of concern. We are still at risk and must continue to take precautions to protect ourselves and each other.

The following office protocols continue to be in place:

  • Appointments will be scheduled either in-office or virtually based on the reason for visit. You will be advised at the time of booking so please ensure you make note.
  • If you are scheduled for a virtual visit, you may still be required to come into the office for follow-up at the discretion of the appointment physician or clinician.
  • If you have concerns with the appointment type offered, please discuss at the time of booking.
  • You will be required to complete a COVID-19 patient screening prior to coming into office and again once you arrive. This is a requirement mandated by the Ontario government.
  • Only those with a scheduled in-office appointment and ONE parent/caregiver will be permitted in the office, this is to accommodate physical distancing requirements as well as reduce the risk for exposure.
  • Please sanitize your hands on entry into the office.
  • All employees, patients, and visitors are required to wear a mask which completely covers your mouth and nose while in the office, unless exempt under the reopening Ontario plan(opens in new tab)
  • Should you be experiencing any symptom of COVID-19, regardless of vaccination status, you will be required to obtain a COVID-19 negative screen before an in-office visit.
  • If you fail to disclose that you are experiencing COVID-19 symptoms and come into the office, you may face disciplinary actions up to and including termination. This is a violation of trust that we take very seriously as it threatens the health and safety of our patients, our physicians and our employees.

We do understand that symptomatic people require a timely physical assessment. Currently the Ray Friel, Moody and CHEO (Brewer Park) assessment clinics offer general appointments with a physician. Please read the Ottawa Public Health fact sheet(opens in new tab) for important information on how to schedule an appointment.