4270 Innes Road, Ottawa, ON
Phone: 613-841-7009
Fax: 613-841-0106

Welcome

Family First strongly recommends that all patients and visitors wear a mask while in the clinic. It is mandatory that patients with an infectious symptom wear a mask while in the clinic unless a mask exemption applies. Infectious symptoms include COVID, cold, sinus infection, chest infection, strep throat, seasonal allergies, and flu.

We Are Here
for You.

Our doctors and allied health professionals are here to provide you with the primary care services you need to effectively manage your health. You can schedule an appointment by calling us at 613-841-7009 or request an appointment online through our patient portal(opens in new tab).

Woman with serious illness enjoying time outdoors
Man having a virtual appointment with his doctor

We Offer
Virtual Care.

Out of an abundance of caution, based on expert advice from local, provincial, and federal public health agencies, the Ministry of Health and Long-Term Care, the Ontario Medical Association, and the Ontario College of Family Physicians, we continue to offer virtual (video and phone) appointments until further notice. If you would prefer a virtual appointment, please discuss if it is medically appropriate at the time of booking.

If You Are
Sick...

When scheduling an appointment, please let us know if you have signs or symptoms of COVID-19 infection or if you have been in contact with someone who has been diagnosed recently with COVID-19. This will help us protect you and the other people in our clinic at the time of your appointment. We appreciate your help in this matter as we look to keep our clinic a safe place for our patients, employees, and doctors.

Woman lying on her couch feeling unwell
Man with shortness of breath receiving supplemental oxygen by mask

If You Are
In Distress...

If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms) do not call the clinic. Call 9-1-1 or go to the nearest Emergency Department.

Urgent Care
Clinic

Our weekend urgent care clinic is reserved for patients registered with a Family First family physician with urgent medical needs. It is intended for a single health issue that arises suddenly (eg. infection, rash, animal bite, etc.) that cannot wait until regular weekday office hours. Appointments will be first come, first served. Prescription renewals will not be processed during this time.

Man with sore knee sitting on couch