4270 Innes Road, Ottawa, ON
Phone: 613-841-7009
Fax: 613-841-0106

First Point of Contact

Posted: 2021-10-08

When you initially signed the enrollment paperwork with your family physician, you were making a promise to contact our office as your first level of care and first point of contact for primary medical concerns.

Although we recognize our clinic is busy, we want to assure you that we are here for you. If you are using a third-party online platform or walk-in clinic, you are not receiving the continuity of care that comes with being enrolled at our clinic. Providers outside of our clinic do not have access to your medical history, what medications and dosages you are on, nor do they have access to your medical records. Moreover, a gap is created in your medical records since we do not have access to the details of treatments and tests you receive elsewhere.

Most patients are not aware of this and we wanted to make sure our patients are informed.

For medical emergencies please go to the nearest emergency room or call 9-1-1.