COVID FAQ

Clinic

Here are answers to the most common questions we are asked about how COVID-19 has affected clinic hours, services, and processes.

01Does the clinic offer virtual appointments?

Yes.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.
You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: email (via Health Myself portal only), videoconferencing (including Ontario Telemedicine Network, Skype, Facetime, etc.).

02When should I come to the clinic?

You should only come to the clinic if you have a scheduled in-clinic appointment. Your doctor will determine if such an appointment is necessary. We will tell you if your appointment will be an in-clinic or virtual appointment at the time of booking.

If you have concerns about virtual care, please advise our team at the time of booking. You can request an appointment by calling the clinic at 613-841-7009 or through our online patient portal.

03Can I come to the clinic with a family member or friend?

We currently allow patients to have one parent or caregiver attend in-clinic appointments with them.

04Are evening appointments still being offered?

Yes (see clinic hours in footer at bottom of page).

05Is the weekend walk-in clinic still being offered?

Yes (see clinic hours in footer at bottom of page).

06What should I do if I need a prescription renewed?

Check with your pharmacist to see if they will renew the prescription without a prescription renewal. If a prescription renewal is required, then request an appointment by calling the clinic at 613-841-7009 or through our online patient portal.

07What should I do if I need my doctor to complete a form or write a letter?

Request an appointment by calling the clinic at 613-841-7009 or through our online patient portal.

08What should I do if I am concerned about the health risks of attending work?

If you feel that you are at risk in your workplace because your employer is not providing a safe work environment, contact the Ministry of Labour, Training and Skills Development – Health and Safety(opens in new tab).